Shults Pediatrics has always strived to create a “medical home” for our patients and their families. The concept of a medical home was initiated by the American Academy of Pediatrics in the 1960s. As technology has evolved, organizations that look at the quality of medical care have begun to further define what constitutes a medical home and have implemented certification processes.
Shults Pediatrics will conduct surveys from time to time, and ask that you answer thoughtfully as we will use your feedback to guide us toward quality improvement that is important to you. We will periodically focus on different medical problems or conditions to improve the delivery of care to our patients using evidence based guidelines. You will notice additional links to information on key initiatives in our office. We encourage you to use them to help plan and manage your child’s healthcare. If you have not received our Medical Home Brochure we would be happy to provide one to you.
We need your help to be a true medical home! Please think of us as the first place to come for advice and care regarding all your child’s health care needs. This includes physical health, development, emotional health, as well as a place to help you find the appropriate specialist or access community resources. We also want to help coordinate your care. Let us know if you have been treated by a specialist, an emergency department, or any outside healthcare professional. Informing us of medications, test results, and procedures is key to having a complete understanding of your child’s health. Every time you are seen for care outside of our office, please request that a copy of the visit or test result is sent/faxed to us so that we can best serve you.
In addition, let us know if you are using any over-the-counter medications or have undertaken any self-care regimens. Review your patient information on the patient portal and tell us if the information we have on file is incomplete or inaccurate. Good care requires a partnership between your family and our office. We appreciate your help and look forward to working with you.
Remember: whenever you have a question or would like to contact us, log on to your portal to send us a secure message (non-urgent) or call our office main number 24/7 to speak with us or obtain information on how to contact the on-call provider. Even on evenings and weekends when the office is closed, reach out to the on-call provider first. We may be able to provide care within your medical home or can direct you to the place that best suited to care for your child.